FAQs
What services do you offer?
Helping Hand IT offer’s a wide variety of services. However everyone has a unique issue, and we’re here to help you, no matter how big or small you think your problem is, we can create a solution to meet your needs. Contact us today so we can discuss how we can support you.
1
How much does your service cost?
Everyones needs are a little different so we keep our prices simple and offer affordable support.
Our Tech support call out fee is $125 for the first hour (1 hour min) and then $50 for additional 30 min blocks that may be needed when we are at your location. Excluding IT equipment that may need to be purchased.
We also offer support outside of our business hours for $150 per hour (1 hour min) and then $60 for additional 30 min blocks that may be needed when we are at your location. Excluding IT equipment that may need to be purchased.
Helping Hand IT offers a 20% discount to concession card holders for support call outs.
We also offer 1.5-2 hour drop-in IT support clinics for seniors or groups for $250. These provide a great opportunity to come along and ask questions or get something diagnosed and fixed on a device.
For a list of our service options and pricing download the Helping Hand IT Price List
If your IT requirements are more complex, give us a call and we can build a custom solution that meets your needs, and we will provide you a quote and make sure you get the best outcome.
2
What makes us different?
We are a local Sydney based, family run business and we combine a thoughtful, human-centred approach with clear communication and reliable results. It’s not just what we do, it’s how we do it that sets us apart.